Device Serial Field in O2Vent.com

From: Jahmeel Judge
Sent: Thursday, November 21, 2019 9:21 PM
To: Philip Miller
Cc: Lab Assistant ; Landi Krause ; Customer Care Subject: RE: Device Serial Field in O2Vent.com

Sorry Phil! I meant the devices in the beginning of 2015 have initials as prefix and “A” suffix. I mixed that one up. You have this set up o the site anyway

Kind Regards,
Jahmeel

From: Jahmeel Judge
Sent: Friday, 22 November 2019 12:19 PM
To: Philip Miller >
Cc: Lab Assistant >; Landi Krause >; Customer Care > Subject: RE: Device Serial Field in O2Vent.com

Hi Phil,

3543ACP is a 2015 device. I tried entering it using Mono2016 and Mono2015 is I got no error message myself. But the clinic is. Something is wrong with their log in?

The combination 3543APC exists on devices from 2015 right up to 2019 with 4125XXX being the last MONO made.
At the beginning of 2015 we had Monos that had the letter A prefix and the initials as suffix. I.e. A2069DS

Kind Regards,
Jahmeel

From: Philip Miller > Sent: Thursday, 21 November 2019 10:24 PM
To: Jahmeel Judge >
Cc: Lab Assistant >; Landi Krause >; Customer Care > Subject: RE: Device Serial Field in O2Vent.com

The user must first select the type of device, then they should be able to enter the serial number appropriate for that device. (Should it work in a different way?)
The 3543ACP device must be a pre 2016 Mono.
To enter this serial number you need to select this type of device, otherwise it will not accept it.

If you select a different Mono then, according to the information I have, the serial number is a different format.

As for the other formats.

T2413-1 – I have added the ability to have a -X for T devices T2413-2 – same as above
3543ACP – see above regarding pre 2016 Mono
A4014DS – This is a format I have not seen before. Can you tell me which type of device it belongs to and I will add it. T2013-01 – I have added the ability to have a -XX for T devices

Please let me know if this needs to be addressed further.

Phil

From: Jahmeel Judge > Sent: Thursday, November 21, 2019 1:15 AM
To: Philip Miller >
Cc: Lab Assistant >; Landi Krause >; Customer Care > Subject: RE: Device Serial Field in O2Vent.com
Importance: High

Hi Phil,

Update – the clinic couldn’t enter any number into this field so order can’t be logged.

Kind Regards,
Jahmeel

From: Jahmeel Judge
Sent: Thursday, 21 November 2019 4:00 PM
To: Philip Miller >
Cc: Lab Assistant >; Landi Krause >; Customer Care > Subject: Device Serial Field in O2Vent.com

Hi Phil,

Not sure where we got with the issue of customers unable to enter certain serial numbers in the Device Serial field in O2Vent.com

We have Enhanced Dental today trying to log Service request. They have a mono device: 3543ACP. It won’t let her enter this
They are going to add a fake number for today and put the correct serial in the comments to get this one going.

The following number combinations exist in the market so we are going to need to enter things like:

T2413-1
T2413-2
3543ACP
A4014DS
T2013-01

Kind Regards,

Jahmeel Judge | Supply Chain Coordinator/Quality Associate
Oventus Medical Ltd
p: 1300 533 159 Ext: 7859
e: j.judge@oventusmedical.com w: O2vent.com | patient website: AwakeXpress.com [cid:image002.jpg@01D5A123.18FE1650] [be green, read from the screen!]