Q: I do not remember my password and/or username, how can I update this?

You can reset your password on the login page ( https://ordering.o2vent.com/ ). Additionally, you can contact Oventus Support and we will happily provide your user name and/or reset your password for you. Please email your request to Support@Oventusmedical.com or call 866-835-0116.

Question 1

Recover a lost password

Accepted Answer

How do I recover a lost or forgotten password?

Click Here to recover a lost or forgotten password via the email that was used to register with O2Vent. If that does not work please contact Customer Care.

Question 2

We have just changed our billing address. How do we update our address on the new site?

Accepted Answer

Select “Addresses” under “My Account” to update your billing or alternate (e.g., shipping) addresses.

Question 3

How do we view our previously placed orders on the updated ordering site?

Accepted Answer

You can access your orders, new or old, by logging into your account and selecting “Orders” from “My Account” on the Menu bar.

Question 4

What is the main difference between the old and the new ordering sites?

Accepted Answer

The new website is designed to make ordering process for O2Vent products and accessories easier. The new site allows for order customization on the same product page to make the process more efficient and save time. Additionally, you can now place multiple device orders for multiple patients in one order! Each order will have its own unique order number but will appear and can be managed under one order. You can also submit Service Requests for any device related issues using the form provided on the site.

Question 5

Will I need to update any of my account related information such as my listing as a provider for www.AwakeXpress.com?

Accepted Answer

No, all your account information, including your listing on AwakeXpress will transfer over to the updated website.

Question 6

I do not remember my password and/or username, how can I update this?

Accepted Answer

You can reset your password on the login page (https://ordering.o2vent.com/). Additionally, you can contact Oventus Support and we will happily provide your user name and/or reset your password for you. Please email your request to Support@Oventusmedical.com or call 866-835-0116.

Question 7

Will the site URL or my login information change?

Accepted Answer

The site URL and your login information will remain the same.

Question 8

Quick Start

Accepted Answer

How do I get started on the new ordering website?